In a way, the window is a good metaphor for any business practice, or any personal improvement, for that matter. What we do, matters. That’s clear (no pun intended.) So today, let’s talk a bit more about what one of our usual contracts represents for the client.
Basically, you have this clear pane of glass – a two-dimensional expanse that you can measure in width and in height.
Going over windows thoroughly means taking care of every spot on that expanse.
It might seem sort of a robotic or geekish way to talk about a service business, but it really does help in taking the whole thing down to its finer points. After all, business runs on data! We’ll talk about that a little more…
Metrics and Meticulousness
How good is your business?
Any business, in any industry, is only as good as its meticulous or thorough approach.
If it's a software development company, the better the pipeline process or CICD is, the better the end result. That's why people institute principles like ‘devops’ that leave behind the traditional waterfall method and create new synergistic processes for development.
In the medical world, it's about saving lives, and healing people. But there are a lot of metrics in play there, too. A modern surgeon might talk about how data-driven their practice is. Did they do that 20 years ago? Maybe not. We are now in the age of big data, and that goes from everything from heart surgery to – yes, cleaning windows!
Back to Windows
So think about that window as a clear expanse of glass. Every spot on that window is a potential point that can be either clean or dirty.
Suppose a company takes care of 95% of the spots. Is that good?
Most people would say, not really…
They want to see at least 99.5% coverage and ideally, something that approaches 100%.
Now, how do companies serve that need?
Well, not to be flip about it, but they do it very carefully. They make sure that those hard-to-reach areas are reached. They check and double check, to make sure that nothing was missed. And with that precision – with that desired state planning – they win over customers and retain loyal clients.
We were talking about this last week with reps from a company that does whole house cleaning, and more commonly, janitorial services. The same principle applies: think about 100% coverage of items on a checklist. That means behind doors, behind cabinets, etc. Any company can get 95%. It’s that 99.995% that’s elusive!
Talk to us about what you need for your property. At the end of the day, you’ll see that the proof is in the numbers. We pride ourselves on superior technique, and, in the end, superior results! Read the rest of the web site to learn more about how we work, and what we can do for you.