On the website, you'll see that a few words are presented in bold font. Why is that? Fundamentally, it's because they're essential to the core of our business model. They are part of the "ethical compass" that separates good companies from ones that are so-so.

So let's go over some of this.

Experience

In most kinds of business, experience is all-important.

You want a company, at the end of the day, that has done the sort of thing they're doing before and learned to adopt best practices that way.

So it's not just a case of hiring someone out of the Yellow Pages. You want someone that knows their business!

Training

Training is part of how we get consistent results. When we send people out to do our pole-fed window washing system, we make sure that they know how to operate the gear, and not just that, but other types of critical training on these types of site services. The extra value of the training goes a long way.

Satisfaction

This word is thrown around a lot in the business world. But what does it mean?

For some companies, it's just window dressing. It's a placeholder for a guarantee that may or may not exist.

For businesses that have successful word-of-mouth networking, it's an absolute promise. That's how we view customer satisfaction. This shows through what we do regularly, and some of that is also written about elsewhere on the website.

Customer Service

What does this mean? Well, it means that the job gets done. But it also means good communication and scheduling and points of contact all along the way. And it means that the customer feels served, which is something you can quantify, in a way. In other words, ask your customers and get the answer!

Respect

In our part of the business, it's all about respecting the other person's property.

We are visitors, and we treat your property with the utmost respect. Some companies fall into the trap of thinking that because they were hired to do a service, they don't have to take particular care when on-site. That's a problem in our business and beyond. It's just shoddy thinking – but you see it all the time. We take pride in going the extra mile, doing things right, and supporting the idea that we respect every client's property.

Care

This is one of the most evident ones: when people care, you see the result. You see the passion that goes into the business, and you know that you're in good hands.

Think about using SG Window for your window cleaning needs. We will be there to support the outcomes that will add value to your property.